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Return & Refund Policy
All Sales Are Final: All items sold through ShopOTG.com are liquidation or wholesale products and are sold as-is, where-is. We do not accept returns, refunds, or exchanges unless explicitly stated in the item listing.
Item Condition: Our products may include customer returns, open-box, overstock, or used merchandise. Descriptions and photos are provided for guidance only and do not guarantee item condition.
Exceptions:
Wrong item delivered.
Item listed as new is proven non-functional upon pickup.
Where required by applicable consumer protection laws.
Any request for exception must be made in writing within 48 hours of receiving the item.
Buyer Responsibility: It is the buyer’s responsibility to inspect items during pickup when possible. Failure to inspect does not qualify as grounds for a refund.
Disputes & Chargebacks: Unauthorized chargebacks or payment disputes may result in account suspension and legal action. Contact us first to resolve issues.
Contact: Email support@shopotg.com regarding refunds.
Shipping & Pickup Policy
General Policy: ShopOTG.com offers item pickup at designated locations and limited shipping services where specified.
Pickup Requirements: Pick up within the timeframe stated in the listing (typically within 5 business days). Bring a valid ID and order confirmation. Third-party pickups require written authorization and identification.
Failure to Pick Up: Items not picked up within the required timeframe may be deemed abandoned and forfeited without refund. ShopOTG may resell or dispose of abandoned items.
Shipping Services: Available for select items as indicated in the listing. Buyer pays shipping, handling, and (if offered) insurance. Risk transfers to buyer once the carrier takes possession.
Packaging & Handling: We package items securely, but are not liable for damage, delays, or loss after carrier pickup.
Storage Fees: Storage fees may apply for items not collected within the pickup window. Extended storage is not guaranteed.
Contact: Questions about pickup or shipping? Email support@shopotg.com
